What may count as an emergency
- Smoke, burning smells or a hot or damaged outlet
- Electric shock or exposed live parts
- Repeated circuit-breaker or RCD tripping
- Loss of power, dead outlets or a short circuit
- Flickering lights or a suspected electrical fire
Stay safe first
If there is fire, smoke or immediate danger, leave the property and call 999. Do not touch damaged equipment. The electricity network emergency number is 105.
What happens next
A friendly AI assistant can take your details while the electrician is working. A return call will normally be made as soon as work allows. A call-out charge and any additional labour or materials will be explained as far as reasonably possible.