Terms and Conditions

Updated 19/12/2025

The Non Legal Bit

For estimated rates, please visit my pricing page.

A 50% upfront invoice for materials and labour will be required before work begins.

I will provide the materials necessary for completing the job, as I only use products that I trust. It is unlikely to be more cost-effective for you to source your own materials. However, exceptions can be made if you have already purchased specific items, such as lights. Please note that items like USB sockets from Amazon are not recommended. *Please read section on “Customer-Supplied Materials & Equipment”

No VAT will be added to the final price!

An estimate reflects the “best case scenario” based on your requirements. I do not account for assumptions, but minor adjustments may be necessary as the job progresses. The final invoice will include the original estimate plus any additional work required to address these adjustments.

My availability is likely limited in the immediate future, except for emergencies, which I will make every effort to accommodate.

I am more than happy to visit your property on my way home one evening to discuss your requirements in detail.

While I strive to keep to appointment times, there may be occasions when I cannot provide an exact arrival time or may encounter delays due to unforeseen circumstances with previous jobs. It is important for me to ensure that ongoing work is safe and secure before leaving. Your understanding in this matter is greatly appreciated.

Please take a moment to review the detailed items below, which outline my responsibilities and those I do not cover. For example, I do not remove rubble and waste, nor do I repair ceilings and walls after work has been completed.

Thank you very much,

Stuart

PS: I absolutely love animals, please do not think you have to lock your pets away for me. 

The Legal Bit

Introduction

These are Wilson Electrics Terms & Conditions. They tell you:

• The rules for using our services
• What you can expect from Wilson Electrics
• Your rights and responsibilities

When these terms apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

What do we mean by “Services”?

Anything offered by Wilson Electrics. Across the electrical trade we cover;
• Estimates
• Project Work
• Installations
• Repairs
• Emergency Call Outs
• Servicing
• Guarantees

Terminology

For the purpose of these terms & conditions the following words have the following meanings:
• “Us/We/Our” refers to Wilson Electrics.
• “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
• “Tradesperson/tradespeople” refers to the representative(s) appointed by Wilson Electrics to carry out work.
We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople that will represent us.

Estimates

You may request an estimate.

The estimate will be produced in given the “Best Scenario” of completion of work.

A small survey may be carried out to establish facts which will be used in the estimate. The survey may only establish facts from the visual eye point of view and not take into account the things that cannot be seen without removal of fixings & fittings and things hidden in the fabric of the building which require further investigatory work.

If you accept the estimate and wish to proceed with the outlined work; Issues that arise from carrying out work that did not form part of the estimate will be discussed with you to come to a reasonable resolve.

Work may halt until a plan and a costing is agreed to resolve these matters. This costing will be added onto the final invoice.

It is a duty to highlight issues along the way that maybe dangerous or become dangerous. 

Quotations are valid for 7 days only due to fluctuation in material costs.

Work Commencing

To commence work a first instalment must be paid in advance as detailed in “Invoices & Payment” section below.

Minimum Fee Rate

A minimum fee is applied when work is carried out.
It is not a “Call Out Charge”..

The minimum fee covers overheads needed to keep the business running:

This cover items such as:

• Insurance
• Tax
• Transportation
• Administration
• Tools
• Training
• Trade Body Membership
• etc. etc

Min fee – £75
Labour Rate – £55 per hour

Rate Card

Please visit: https://electrician-galashiels.com/pricing/

Call out Charge

A “Call out charge” will be apply when attending any incidents as noted in the “Emergency Call Out” section.

This is a one-off-fee where standard hourly rates plus materials will be applied onto this fee.

10 mile radius of Galashiels – £75
Outside the radius £100 – £150 Distance dependant

Special Holidays

Christmas Day
Boxing Day
New Years Day
2nd Jan
Call out Charge – £150

Total Charges

The total charge to you will consist of the cost(s) of:

•Minimum Fee Rate as applicable  (see above) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
• Materials supplied by us (not exceeding the trade purchase price of materials +20% mark-up).

You will only be charged for the time spent related to your work including travel, admin, planning, surveying & material collection.
All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to the prevailing rate, except in cases where the work carried out is zero rated.

Fixed price work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 10% over the equivalent total hourly rate cost.
Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:
• If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.
• If, after submission of the estimate, there is an increase in the price of materials.
• If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.
• If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
• Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £25.00.
We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

Installation Work

• All electrical installation work will comply with BS7671:2018 and any amendments in force at the time of the works.
• All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
• Additions and Amendments to any electrical circuit requires the whole electrical system to comply with BS7671:2018 and any amendments in force at the time. This may require additional upgrade work to comply with this standard. Inspection and testing will be carried out to ascertain this at a cost and the quotation will include the costing for these upgrade works.
  Like-for-like works does not require upgrading work to be carried out but the circuit will be assumed as safe and in a adequate condition. Any works required to bring these circuits up to standard will be at additional cost.
• Electrical Installation and Minor Works certificates and Building Regulations notifications issued by Wilson Electrics cover only those works installed by Wilson Electrics.
• Where work is to extend or modify existing circuits, costs quoted assume existing circuits are safe and in adequate condition. Any works required to bring these circuits up to standard will be at additional cost.
• No addition or alteration will be carried out to rubber insulated (VIR) or lead sheathed cables
• Where carpet or floor coverings require lifting, best endeavours will be made to avoid damage and to refit to an acceptable standard. However, employing a specialist fitter may be prudent, to affect a fully satisfactory reinstatement.
• Unless agreed beforehand, chases to walls, etc will be left unfilled. Final finishing of skim coat plaster and final decoration is excluded.
• We will endeavour to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (e.g. video or computer equipment) must be removed from the work area prior to Wilson Electrics arrival.
• In the event the works are not competed on time due to unforeseen circumstances on the clients side, and or delays by other trades, payment may be requested for the works carried out up to the date in question, and any additional time and materials required will be at an additional cost.

New Consumer Units

• Installation of new consumer units (fuse board) is subject to the whole installation being tested to ensure it is safe to be connected to a new consumer unit. The basic cost for this is included in the installation cost.
• Any faults found during the above testing which are deemed unsafe, must be rectified prior to that circuit being reconnected to any new consumer unit. Any costs for such work are not included and will be charged over and above the original quotation given. Such issues will be brought to the client’s attention as soon as is practical during works.
• It may be necessary to upgrade or install new main services bonding to water, gas, or oil supplies. This is especially common on properties built during or prior to the early 1970s and again these are at additional cost unless agreed otherwise beforehand.

Electrical Safety Checks

• We must have full access to the board; any obstructions must be removed prior to the test.
• We must be informed of the board location prior to our visit to ascertain whether we will need ladders.
• PAYG meters must have enough credit for us to conduct the test.
• Any damaged fixed fittings must be identified prior to the test; broken light switches, cracked sockets etc.
• All sensitive equipment must be unplugged prior to the test.
• It is imperative for the board to be marked up; all relevant circuits must be identified correctly to enable us to carry out the inspection. If not an additional hour labour will be added to allow the identification of circuits.
• If at any point we believe the installation/site to be unsafe for us to continue with testing/inspection we will stop working and discuss with the client the remedial action required to enable us to continue.
• Remedial work to rectify issues are not part of the safety checks and will be quoted for after the safety check.
  We may fix a dangerous issue remedial we find during the safety check. This time to repair this will be added to final invoice.
•  Certificates are only issued when payment is received in full and all funds have cleared.
• Duplicate certificates are charged at a minimum of £25 per A4 sheet.

Ventilation / Extraction

I am not qualified in any form of ventilation and / or extraction services.

As an electrician I am more than happy to provide the point(s) and make the final connection to an extractor fan. And in some cases replace a faulty / broken extractor in a like-for-like scenario. Replacing for the same model or similar.

I will not advice on the best extraction nor will I amend any ducting of a system as these now require a building warrant to Part K of the building regulations.

Building Warrants

It is the client/customers responsibility to ensure permission, building warrants and authorisation for any/all work required.

Click here to find out more!
https://electrician-galashiels.com/building-warrant/

Emergency Call Outs

The following items (but not limited to) are what would be regarded as an “Emergency Call-out”:

• Power Outrages
• Electrical Fire
• Burnt Outlet
• Electric Shocks
• Circuit Breaker Tripping
• Short Circuit
• Appliance Problems
• Flickering Lights
• Dead Outlets

The Electricity should be switched off and the relevant emergency services contacted if necessary.

I will arrange to attend an emergency as soon as possible. But this may take up to 48hrs depending on severity. 
I may have to finish off a task at a customers house and rearrange other customers that day to be able to attend.

A call out charge will be applied as detailed in above section.

A partial recovery may be actioned with a need for more remedial work carried out in the future. 

Contractor Standard Supply & Warranty Terms

1. Supplied Materials
Where materials, accessories, fittings, or equipment are supplied by the contractor (“Contractor-Supplied Items”), these shall be sourced through established trade suppliers and provided as part of the contracted works.

2. Pricing Basis
Prices for Contractor-Supplied Items include procurement, handling, delivery, administration, warranty processing, waste disposal, and associated business overheads. These costs form part of the agreed price and are non-negotiable.

3. Warranty on Supplied Items
Contractor-Supplied Items are covered by the manufacturer’s warranty, subject to the manufacturer’s terms and conditions. The contractor will facilitate reasonable warranty claims relating to such items.

4. Labour Warranty
Labour associated with the installation of Contractor-Supplied Items is warranted for 12 months, except where failure arises from misuse, third-party interference, external damage, or manufacturer defect beyond the contractor’s control.

5. Faults & Remedial Works
Where a fault is attributable to a Contractor-Supplied Item or its installation, the contractor will assess and, where appropriate, rectify the issue within the scope of the applicable warranty.

6. Exclusions
Warranty does not apply where defects or failures arise from customer misuse, alteration, neglect, unsuitable operating conditions, or interaction with Customer-Supplied Items.

7. Regulatory Compliance
All Contractor-Supplied Items will be installed in accordance with applicable regulations and standards in force at the time of installation.

Customer-Supplied Materials & Equipment

1. Scope
Where a customer supplies any materials, accessories, fittings, or equipment (“Customer-Supplied Items”), these works fall outside the contractor’s standard supply and warranty terms.

2. Condition & Compliance
The contractor accepts no responsibility for the suitability, compatibility, compliance, quality, completeness, or condition of Customer-Supplied Items. All items must be present, undamaged, and fit for purpose prior to commencement of works.

3. Labour Warranty Exclusion
No labour warranty applies to Customer-Supplied Items. Any labour associated with investigating, removing, replacing, refitting, or re-attending due to failure, defect, or incompatibility of such items shall be chargeable.

4. Delays & Return Visits
Delays or return visits arising from missing, faulty, incorrect, or non-compliant Customer-Supplied Items are chargeable at the contractor’s prevailing hourly rates. Where a fixed-price quotation has been provided, such delays fall outside the quoted scope.

5. Time & Charging Basis
Works involving Customer-Supplied Items may be undertaken on a time-charge basis only, at the contractor’s discretion.

6. Waste & Disposal
The contractor does not remove, dispose of, or recycle packaging, surplus materials, or replaced items associated with Customer-Supplied Items unless expressly agreed in writing.

7. Shortfall of Materials
If Customer-Supplied Items are incomplete or insufficient, the contractor may supply the required items and charge accordingly, including any additional labour time incurred.

8. Contractor Error
Where delays or return visits arise solely due to an error in materials supplied by the contractor, no additional travel or labour charges will apply.

9. Right to Decline
The contractor reserves the right to decline works involving Customer-Supplied Items or to impose reasonable conditions prior to proceeding.

Exclusions

1. Access & Clearance
Whilst reasonable care will be taken and limited moving may be carried out to create access, the clearing, moving, or removal of furniture, appliances, fixtures, or other items obstructing work areas is not included within the quotation. Where access restrictions prevent works from proceeding, the contractor’s minimum charge shall remain payable for attendance.

2. Reconnection of Electrical Items
Whilst reasonable efforts will be made to reconnect electrical items and restore power prior to leaving the premises, the contractor accepts no liability for loss or damage arising from any item not being reconnected, powered, or switched on following completion of works.

3. Waste & Disposal
Removal from site and disposal of rubble, materials, general waste, or packaging is not included unless expressly agreed in writing. The contractor may, at their discretion, remove redundant fittings or wiring for responsible disposal.

4. Decorative Finishes & Fixed Equipment
The contractor shall not be liable for damage to decorative finishes, plasterwork, tiles, paintwork, wallpaper, or other surrounding surfaces arising from the removal or refitting of fixed electrical equipment, including (but not limited to) socket outlets, switch faceplates, consumer units, or appliances required to access electrical connection points. Where reasonably foreseeable, the contractor will advise the customer prior to commencement.

5. Accidental Damage & Site Protection
The contractor accepts no liability for accidental damage to customer property occurring during the execution of works, including within access routes to the work area. It is the customer’s responsibility to remove all items that may impede safe access or works. Reasonable protective measures, such as dust sheets and floor protection, will be used where practicable for non-movable items.

Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives; these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

Material Collection

Collection of non-stock items is chargeable, however:
• Time taken will be kept to a minimum and within reason and should not exceed 2 hours.
• In the unforeseen circumstances that the collection time is likely to exceed 2 hours you will receive prior notification of the reason.

Invoices & Payment

Upon your agreement for us to carry out estimated or Pre-Booked work, a first instalment payment of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.*

Upon completion of work you will be invoiced, for which payment is due on receipt. Wilson Electrics reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 8% over the Bank of England base rate until payment is received by us in full.
Interest will be added after 30 days of Invoice date and daily until payment is received.

You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.

*Smoke, Heat, CO Alarms will require 100% of cost of goods up-front due to short supply and new Scottish Legislations.
Installation costs will be invoiced on completion of work.

Timekeeping

Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.
We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

Please also note I offer an emergency service and may need to finish a task earlier and have additional days to complete tasks if this occurs.

Please understand the other customers may not have working power and have young family or are older that may require my attention. It is morally correct to offer this service. No additional cost will be incurred to you. Just an understanding and extension of time. I will discuss this with you should this arise!

Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions

Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a Wilson Electrics tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
• Subject to misuse or negligence.
• Repaired, modified or tampered with by anyone other than a Wilson Electrics tradesperson. We will accept no liability for, or guarantee suitability; materials supplied by you & will accept no liability for any consequential damage or fault.
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

Liability

We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

Title to goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
• Retake, sell or otherwise deal with or dispose of all or any part of these goods.
• Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
• Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with Scottish Law and shall be subject to the exclusive jurisdiction of the Scottish Law.

Our main trading address is:
Tweedbank Drive, Tweedbank, Galashiels, Scotland, TD1 3RS.