Terms and Conditions

The Non Legal Bit

Check out my pricing page for my estimated Rate Card

I will charge a 50% first instalment invoice of material and labour up front before work commences.

I will supply the material for competition of the job as I will only fit product I rely on. It won’t be cheaper to get your own, trust me!
Exceptions are if you have bought your own light or similar. 
But certainly not things like USB sockets bought off of amazon. 

No VAT is to be added onto final price!

An estimate is an estimate of the “best case scenario” of your requirements. I do not estimate for assumptions, but expect minor infringements along the way when they are discovered whilst carrying out the job. The final bill will consist of the estimate and the extra work of resolving these discovered infringements.

My availability is in the future, not this week more than likely. Except for an emergency where I will try my utter most to attend.

I am always more than willing to pop in to see your requirements on the way home one evening to gain full understanding.

I may not be able to give a exact time I will attend your appointment or I may be running late, as the previous job may have grown arms and legs. I can’t just up and leave the work I am on. Leaving something unsafe or un-working is not good for anybody.
Your understanding is greatly appreciated in this.

Have a good read of the better written items below, this picks out little things of what I am responsible for and not responsible for.
Things like I do not remove rubble and waste or make good ceilings and walls after work has been carried out.

Many Thanks,


The Legal Bit


These are Wilson Electrics Terms & Conditions. They tell you:

  • The rules for using our services
  • What you can expect from Wilson Electrics
  • Your rights and responsibilities

When these terms apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

What do we mean by “Services”?

Anything offered by Wilson Electrics. Across the electrical trade we cover;
• Estimates
• Project Work
• Installations
• Repairs
• Emergency Call Outs
• Servicing
• Guarantees


For the purpose of these terms & conditions the following words have the following meanings:
• “Us/We/Our” refers to Wilson Electrics.
• “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
• “Tradesperson/tradespeople” refers to the representative(s) appointed by Wilson Electrics to carry out work.
We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople that will represent us.


You may request an estimate.

The estimate will be produced in given the “Best Scenario” of completion of work.

A small survey may be carried out to establish facts which will be used in the estimate. The survey may only establish facts from the visual eye point of view and not take into account the things that cannot be seen without removal of fixings & fittings and things hidden in the fabric of the building which require further investigatory work.

If you accept the estimate and wish to proceed with the outlined work; Issues that arise from carrying out work that did not form part of the estimate will be discussed with you to come to a reasonable resolve.

Work may halt until a plan and a costing is agreed to resolve these matters. This costing will be added onto the final invoice.

It is a duty to highlight issues along the way that maybe dangerous or become dangerous. 

Quotations are valid for 7 days only due to fluctuation in material costs.


Work Commencing

To commence work a first instalment must be paid in advance as detailed in “Invoices & Payment” section below.

Minimum Fee Rate

A minimum fee is applied when work is carried out.
It is not a “Call Out Charge”.

The minimum fee covers overheads needed to keep the business running:

This cover items such as:

  • Insurance
  • Tax
  • Transportation
  • Administration
  • Tools
  • Training
  • Trade Body Membership
  • etc. etc

Min fee – £75
Labour Rate – £45 per hour

Rate Card

Call out Charge

A “Call out charge” will be apply when attending any incidents as noted in the “Emergency Call Out” section.

This is a one-off-fee where standard hourly rates plus materials will be applied onto this fee.

Call Out Charge – £75

Special Holidays

Christmas Day
Boxing Day
New Years Day
2nd Jan
Call out Charge – £150

Total Charges

The total charge to you will consist of the cost(s) of:

•Minimum Fee Rate as applicable  (see above) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
• Materials supplied by us (not exceeding the trade purchase price of materials +20% mark-up).

You will only be charged for the time spent related to your work including travel, admin, planning, surveying & material collection.
All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to the prevailing rate, except in cases where the work carried out is zero rated.

Fixed price work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 10% over the equivalent total hourly rate cost.
Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:
• If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.
• If, after submission of the estimate, there is an increase in the price of materials.
• If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.
• If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
• Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £25.00.
We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

Installation Work

  • All electrical installation work will comply with BS7671:2018 and any amendments in force at the time of the works.
  • All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
  • Additions and Amendments to any electrical circuit requires the whole electrical system to comply with BS7671:2018 and any amendments in force at the time. This may require additional upgrade work to comply with this standard. Inspection and testing will be carried out to ascertain this at a cost and the quotation will include the costing for these upgrade works.
    Like-for-like works does not require upgrading work to be carried out but the circuit will be assumed as safe and in a adequate condition. Any works required to bring these circuits up to standard will be at additional cost.
  • Electrical Installation and Minor Works certificates and Building Regulations notifications issued by Wilson Electrics cover only those works installed by Wilson Electrics.
  • Where work is to extend or modify existing circuits, costs quoted assume existing circuits are safe and in adequate condition. Any works required to bring these circuits up to standard will be at additional cost.
  • No addition or alteration will be carried out to rubber insulated (VIR) or lead sheathed cables
  • Where carpet or floor coverings require lifting, best endeavours will be made to avoid damage and to refit to an acceptable standard. However, employing a specialist fitter may be prudent, to affect a fully satisfactory reinstatement.
  • Unless agreed beforehand, chases to walls, etc will be left unfilled. Final finishing of skim coat plaster and final decoration is excluded.
  • We will endeavour to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (e.g. video or computer equipment) must be removed from the work area prior to Wilson Electrics arrival.
  • In the event the works are not competed on time due to unforeseen circumstances on the clients side, and or delays by other trades, payment may be requested for the works carried out up to the date in question, and any additional time and materials required will be at an additional cost.

New Consumer Units

  • Installation of new consumer units (fuse board) is subject to the whole installation being tested to ensure it is safe to be connected to a new consumer unit. The basic cost for this is included in the installation cost.
  • Any faults found during the above testing which are deemed unsafe, must be rectified prior to that circuit being reconnected to any new consumer unit. Any costs for such work are not included and will be charged over and above the original quotation given. Such issues will be brought to the client’s attention as soon as is practical during works.
  • It may be necessary to upgrade or install new main services bonding to water, gas, or oil supplies. This is especially common on properties built during or prior to the early 1970s and again these are at additional cost unless agreed otherwise beforehand.

Electrical Safety Checks

  • We must have full access to the board; any obstructions must be removed prior to the test.
  • We must be informed of the board location prior to our visit to ascertain whether we will need ladders.
  • PAYG meters must have enough credit for us to conduct the test.
  • Any damaged fixed fittings must be identified prior to the test; broken light switches, cracked sockets etc.
  • All sensitive equipment must be unplugged prior to the test.
  • It is imperative for the board to be marked up; all relevant circuits must be identified correctly to enable us to carry out the inspection. If not an additional hour labour will be added to allow the identification of circuits.
  • If at any point we believe the installation/site to be unsafe for us to continue with testing/inspection we will stop working and discuss with the client the remedial action required to enable us to continue.
  • Remedial work to rectify issues are not part of the safety checks and will be quoted for after the safety check.
    We may fix a dangerous issue remedial we find during the safety check. This time to repair this will be added to final invoice.
  •  Certificates are only issued when payment is received in full and all funds have cleared.
  • Duplicate certificates are charged at a minimum of £25 per A4 sheet.

Building Warrants

It is the client/customers responsibility to ensure permission, building warrants and authorisation for any/all work required.

Click here to find out more!

Emergency Call Outs

The following items (but not limited to) are what would be regarded as an “Emergency Call-out”:

  • Power Outrages
  • Electrical Fire
  • Burnt Outlet
  • Electric Shocks
  • Circuit Breaker Tripping
  • Short Circuit
  • Appliance Problems
  • Flickering Lights
  • Dead Outlets

The Electricity should be switched off and the relevant emergency services contacted if necessary.

I will arrange to attend an emergency as soon as possible. But this may take up to 48hrs depending on severity. 
I may have to finish off a task at a customers house and rearrange other customers that day to be able to attend.

A call out charge will be applied as detailed in above section.

A partial recovery may be actioned with a need for more remedial work carried out in the future. 


  • Whilst we try to be as helpful as possible and will generally do some limited moving to create access, the clearing and / or moving of furniture and other large items blocking access to work areas are not included within the quote. If we are unable to proceed with a job due to access restrictions our minimum charge will be payable for attendance.
  • Whilst we will try and ensure that electrical items are plugged back in and in working order before we leave the premises, we will not be held responsible for any losses due to any electrical item not being plugged back in and / or switched on.
  • Removal from site and disposal of rubble, materials, general waste and packaging is not included. We may, at our discretion, remove old fittings and wiring for responsible disposal.

Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives; these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

Material Collection

Collection of non-stock items is chargeable, however:
• Time taken will be kept to a minimum and within reason and should not exceed 2 hours.
• In the unforeseen circumstances that the collection time is likely to exceed 2 hours you will receive prior notification of the reason.

Invoices & Payment

Upon your agreement for us to carry out estimated or Pre-Booked work, a first instalment payment of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.*

Upon completion of work you will be invoiced, for which payment is due on receipt. Wilson Electrics reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 8% over the Bank of England base rate until payment is received by us in full.
Interest will be added after 30 days of Invoice date and daily until payment is received.

You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.

*Smoke, Heat, CO Alarms will require 100% of cost of goods up-front due to short supply and new Scottish Legislations.
Installation costs will be invoiced on completion of work.


Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.
We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

Please also note I offer an emergency service and may need to finish a task earlier and have additional days to complete tasks if this occurs.

Please understand the other customers may not have working power and have young family or are older that may require my attention. It is morally correct to offer this service. No additional cost will be incurred to you. Just an understanding and extension of time. I will discuss this with you should this arise!


If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions


For your peace of mind, we provide a 12 month guarantee on labour carried out by a Wilson Electrics tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
• Subject to misuse or negligence.
• Repaired, modified or tampered with by anyone other than a Wilson Electrics tradesperson. We will accept no liability for, or guarantee suitability; materials supplied by you & will accept no liability for any consequential damage or fault.
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.


We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

Title to goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
• Retake, sell or otherwise deal with or dispose of all or any part of these goods.
• Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
• Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.


These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with Scottish Law and shall be subject to the exclusive jurisdiction of the Scottish Law.

Our office and main trading address is:
31 Victoria Street, Galashiels, Scotland, TD1 1HH.