The website
This privacy policy applies to electrician-galashiels.com, which is served by Wilson Electrics. It explains how privacy is considered when users browse the site, contact Wilson Electrics or request information about electrical services.
Wilson Electrics takes a proactive approach to privacy and aims to comply with applicable UK privacy and data-protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended.
Information you provide
Depending on how you contact Wilson Electrics, this may include your name, telephone number, email address, property location, postcode, job description, photographs, access information, quotation details, appointment records, certificates, invoices and communications about completed work.
Please avoid sending unnecessary sensitive personal information through an ordinary enquiry form or social-media message. If information is needed to work safely, explain only what is relevant to the job.
How information is used
Information may be used to:
- Respond to enquiries and provide estimates or quotations.
- Arrange access, attendance, materials, appointments and follow-up visits.
- Carry out, inspect, test and document electrical work.
- Issue invoices, certificates, reports and warranty information.
- Deal with product warranties, complaints, payment queries and disputes.
- Maintain appropriate business, safety, tax and legal records.
- Protect people, property, systems and the legitimate interests of the business.
The legal basis will depend on the context. It may be that processing is necessary to take steps at your request before a contract, perform a contract, comply with a legal obligation, protect vital interests or pursue a legitimate interest. Consent will be requested where consent is legally required, such as for certain non-essential cookies or electronic marketing.
Accuracy and security
Users are responsible for providing accurate contact and property information and should tell Wilson Electrics if important details change. Wilson Electrics takes reasonable technical and organisational steps to protect information against unauthorised access, loss, misuse or disclosure.
No internet transmission or email submission can be guaranteed completely secure. Users provide information through online contact methods at their own discretion. Do not send payment-card details, passwords or unnecessary sensitive information by email or through a website form.
Contact and communication
Information sent through the contact form, email, telephone or the Tradify/TradeHQ enquiry form is used to answer your request and administer the services you ask about. When a friendly AI assistant answers the telephone because the electrician is working, the details you provide may be recorded so a return call can be made.
Details may be retained while an enquiry, quotation, job, warranty issue or complaint is active and afterwards for as long as reasonably necessary for business, safety, certification, tax, accounting or legal purposes. When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.
Wilson Electrics does not add customers to marketing lists without an appropriate lawful basis. If marketing is ever sent, each message will provide a lawful way to opt out. You can ask for marketing to stop at any time.
Service providers and sharing information
Information may be processed by service providers used for website hosting, enquiries, job management, payment administration, accounting, certification, email, telephone services, cloud storage, technical support and lawful professional advice. They should receive only information needed for the relevant purpose and must handle it under appropriate terms.
Information may also be disclosed where necessary to comply with law, protect safety, prevent fraud, enforce an agreement, deal with a warranty claim or respond to a lawful request from an authority. Personal information is not sold.
Use of cookies
Cookies are small text files stored on a computer, phone or other device. They may remember preferences, help a website function, measure anonymous usage or track referrals. Some are placed by the website and others by external service providers.
This website asks you to accept or reject optional analytics before Google Analytics is loaded. Your choice is remembered in your browser using local storage under the name wilsonAnalyticsConsent. This preference is used only to apply your cookie choice.
You can change your choice at any time using Cookie settings in the footer. Rejecting optional cookies keeps analytics storage disabled. You can also block or delete cookies through your browser’s privacy and security settings.
Google Analytics
If you select Accept analytics, this website loads Google Analytics 4 to understand which pages are useful and which enquiry actions are used. Measurement may include page paths and general technical information supplied by a browser, together with limited events for telephone-link clicks, email-link clicks, quote-request clicks and visits to the contact page.
The custom events do not send form answers, names, telephone numbers, email addresses, job descriptions or property addresses to Analytics. Advertising storage, advertising user data and advertising personalisation remain disabled; Google signals and advertising personalisation features are also disabled in the website configuration.
Google Analytics may set cookies beginning _ga after consent. Wilson Electrics uses the resulting reports to improve the website and understand enquiries. Google’s information about its privacy practices is available at Google’s privacy policy.
Referrals and sponsored links
Referral programmes, sponsored links or adverts may use cookies to record a referral or conversion. Such cookies may expire after a stated period, often around 30 days, although the external provider controls its own retention. Wilson Electrics does not control the privacy practices of an external advertiser or referral provider.
This website does not currently promise that adverts or referral programmes will be present. Any such feature should be reviewed against this policy and the relevant cookie controls before use.
Cookie policy
Cookies may improve the browsing experience by retaining preferences or providing anonymised measurement. If you prefer not to accept them, the most effective controls are the cookie choices shown on the website and the privacy settings in your browser.
Further general guidance about managing cookies is available from About Cookies. External guidance is provided for convenience and is not controlled by Wilson Electrics.
External links
This website may link to useful external sources, including manufacturers, Trustpilot, Google, government information, building-standards guidance, payment or enquiry services and social-media platforms. Links are provided for convenience.
Wilson Electrics does not control or guarantee the content, availability, security or privacy practices of an external website. Review the external website’s own terms and privacy notice before submitting information. You visit external links at your own discretion.
Adverts and sponsored links
If adverts or sponsored links appear in future, they may be served by an advertising partner with its own privacy and cookie policies. Clicking an advert may take you to the advertiser’s website and may record a referral. Wilson Electrics does not control the advertiser’s site or its data practices.
Social-media platforms
Communication and engagement through external social-media platforms are subject to the terms and privacy policies of those platforms. Use social media carefully and do not post private information that you would not want publicly visible.
Wilson Electrics will not ask for passwords, payment details or unnecessary sensitive information through social media. For sensitive information, use telephone or email instead.
Social-sharing buttons, where present, may allow the platform to record your share request and associate it with your account. Use them at your discretion.
Shortened links in social media
Social-media platforms may shorten web addresses. A shortened link can hide the destination, and social-media accounts can be targeted by spam or compromise. Check the destination and use sensible caution before clicking a shortened link.
Your privacy rights
Subject to legal exceptions, you may have rights to request access to personal information, correction of inaccurate information, erasure, restriction of processing, objection to processing, data portability and withdrawal of consent where consent is the legal basis.
To ask about information held by Wilson Electrics, or to exercise a right, email info@electrician-galashiels.com. Please provide enough information to identify your request. Wilson Electrics may need to verify identity before releasing information.
You can also complain to the UK Information Commissioner’s Office if you believe your data has not been handled lawfully. See ico.org.uk/make-a-complaint.
Resources and further information
- Information Commissioner’s Office: UK GDPR guidance
- GOV.UK: data protection and your personal information
- Google privacy information
- Privacy notices and terms for any social-media, email, form or job-management service used to communicate with you.
Changes to this policy
The latest version is published on this page. Wilson Electrics may update it when the website, services, suppliers or legal requirements change. The effective date at the top of the page will be updated when a material change is made.